Comments on: What’s the difference between ‘solve’ and ‘resolve’?

By: Phil Williams

Phil Williams — Thu, 01 Feb 2024 15:05:34 +0000

In reply to Rob Tan.

We’d typically use ‘solve’ with a case, as something that needs a clear answer/solution, as with a problem/mystery.

By: Rob Tan

Rob Tan — Thu, 25 Jan 2024 03:55:05 +0000

In reply to Phil Williams.

this office recommends closing the case and deeming it SOLVED or RESOLVED?

By: Phil Williams

Phil Williams — Mon, 22 Jan 2024 11:17:09 +0000

In reply to Lulie.

Yes, if it’s been dealt with, that’s quite a common expression.

By: Lulie

Lulie — Fri, 19 Jan 2024 11:23:16 +0000

In reply to Jin.

What if I have an issue at work ( someone did a mistake at work) can I say the issue has been resolved!

By: Phil Williams

Phil Williams — Fri, 12 Nov 2021 10:56:00 +0000

In reply to Doan Van Thinh.

That would be “dissolve”.

By: Doan Van Thinh

Doan Van Thinh — Fri, 12 Nov 2021 03:37:53 +0000

In reply to Michael.

to solve sugar in water.

By: Phil Williams

Phil Williams — Thu, 27 May 2021 13:43:43 +0000

In reply to Lancelot.

Hi,

That’s a good question; “solve” would be the more common collocation here and would sound more natural as an everyday occurrence, so I would probably suggest that. As a service, “resolve” would be more appropriate in a situation requiring some kind of mediation or more elaborate process. (Note I’d also put “problem” in the plural, “problems”, to make it an ongoing/unlimited rule.)

Phil

By: Lancelot

Lancelot — Thu, 27 May 2021 13:36:47 +0000

Hi Phil, great explanation!
So when it comes to customer service, 「We solve your problem」vs 「We resolve your problem」, which is the better one?
I‘m currently trying to come up with a slogan for our help desk product. And it is SAAS so we aren’t aiming at a particular industry.

By: Phil Williams

Phil Williams — Fri, 07 May 2021 14:28:23 +0000

In reply to NIRMAL.

You’re welcome!

By: NIRMAL

NIRMAL — Thu, 06 May 2021 18:07:58 +0000

In reply to Jin.

Got cleared my doubt, thank you so much,